Darix Care Limited (“Darix Care”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, store and share personal data belonging to service users, their families, job applicants, carers, and visitors to our website, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Darix Care Limited is a domiciliary care provider registered in England & Wales, providing companionship, meal preparation, mobility assistance, domestic support, medication reminders, respite sitting and care staffing services. For the purposes of data protection law, Darix Care Limited is the data controller for the personal data described in this policy.
2. Data we collect
The personal data we collect depends on how you interact with us. This may include:
Enquiries & website visitors
- Name, email address and phone number
- Details of the enquiry, including who the enquiry is for and what support is needed
- General website usage data (pages visited, device and browser type)
Service users & their families
- Contact and next-of-kin details
- Care needs, routines, preferences and care plans
- Visit records, notes and feedback
- Billing and payment information
Job applicants & carers
- Name, contact details, CV and work history
- Right-to-work documentation, references and DBS check results
- Training records and employment details
3. Special category data
Where relevant to delivering care, we may collect special category data as defined under UK GDPR — for example, information about a service user’s health, mobility or wellbeing needs. We only collect this information where necessary to deliver safe, appropriate support, and we apply additional safeguards to how it is stored, accessed and shared.
4. How we use your data
We use personal data to:
- Respond to enquiries and arrange care visits
- Plan and deliver care and support tailored to each person’s needs
- Keep service users and families informed and updated
- Process and manage job applications and employment
- Meet our legal, regulatory and safeguarding obligations
- Improve our services and website
5. Our legal basis for processing
We rely on the following legal bases under UK GDPR, depending on the purpose:
- Consent — for example, when you submit an enquiry or job application
- Contract — to deliver the care or staffing services you’ve agreed with us
- Legal obligation — to meet regulatory, safeguarding and employment law requirements
- Legitimate interests — to run and improve our business, where this doesn’t override your rights
- Explicit consent — for special category data, such as health-related information, where required
6. Who we share data with
We do not sell personal data. We may share it with:
- Carers and staff directly involved in delivering your support
- Family members or representatives you’ve authorised
- Regulatory bodies, such as the Care Quality Commission, where legally required
- Trusted service providers who support our operations (for example, payroll, IT or DBS-checking services), under data protection agreements
- Emergency services or healthcare professionals, where necessary to protect someone’s safety
7. How long we keep data
We keep personal data only for as long as necessary for the purposes it was collected, or as required by law and regulatory guidance. Care records are typically retained for a minimum period after a service ends to meet care sector record-keeping requirements. Unsuccessful job applications are usually retained for a limited period before secure deletion, unless you ask us to keep your details on file for future opportunities.
8. Keeping data secure
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including restricted access to care records, secure storage of physical and digital files, and staff training on confidentiality.
9. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, where applicable
- Restrict or object to certain processing
- Request that your data be transferred to another organisation
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
10. Cookies
Our website may use essential cookies to help it function correctly, and may use analytics cookies to help us understand how visitors use the site. You can control or disable cookies through your browser settings at any time.
11. Children’s data
Our services are aimed at adults, and we do not knowingly collect personal data from children. Where a service user’s household includes children, we only process the minimum information necessary for safe care delivery.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our services or the law. Any updates will be posted on this page with a revised “last updated” date.
13. Contact us & complaints
If you have questions about this policy or how we handle your personal data, please contact us at enquiries@darixcare.co.uk
If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.